T +61 2 9252 3337 E questions@sticky.com.au
Shopping Bag Account

Frequently Asked Questions


Christmas Orders- Cutoff Date for Orders- 15 December 2019

We are taking orders for Christmas now! 

Please place all Christmas Orders by the 15th of December to ensure delivery for Christmas.


We  have a beautiful standard Christmas mix that is available in a range of packaging that is perfect for stocking stuffers- https://sticky.com.au/shop/christmas-mix

What is the minimum quantity of candy if I want it customised?

The minimum batch size when provided in bulk kg bags is 8kg. 8kg is generally enough for most events. Just get in touch and we can help you with quantities. If you need a small amount of candy all of our Retail and Special Occasion candy can be purchased by the kg through our online candy shop. 

What happens when I submit an online inquiry?

Once you submit your inquiry we will contact you to discuss what you need. Nothing is confirmed, and you are not required to pay for anything when your inquiry is submitted. We believe that speaking with you in person the only way to make sure we know exactly what you want. Even if you have no idea what you want, send us your contact details and one of our team will contact you shortly to discuss how best to make you a little sticky.

Is there a lead time? How long will it take my lollies to be made?

Everything at sticky is made entirely by hand, which means we need to watch our production schedule carefully. 

Custom Made Candy- A good rule of thumb is to try to give us two weeks notice from the date you would like to receive the order. A a little more time around the Christmas period if possible is greatly appreciated.. Of course, we will always do our best to fill urgent requests where possible, and we usually manage it, but the more notice you can give us the better.

Online Store Orders- We will despatch your lolly order within 2 business days of you placing the order with Australia Post Standard Service. If you need the order at a later date just let us know by email at questions@sticky.com.au

Are the packaging options on the Pricing and Packaging page my only choices?

No. We are just about infinitely flexible. Some jars, some bags, half this, half that. Whatever you think you might need, just get in contact and we’ll make it happen. If you don’t need it all packaged, we’ll provide the remainder to you in 1kg bags at no cost.

Can I package it myself?

We love it when you package it yourself. Please remember that there are no preservatives in what we do and that the lollies do need to be packed into something airtight. There are some beautiful packaging options out there, but if they aren’t completely airtight, make sure the lollies go into a small bag or similar airtight container first.

Is there an expiry date on the Candy?

Yes. Although it is a wonderful preservative, the nature of sugar is that it wants to be a crystal. After about 6 months from the date you receive the candy, the candy will begin to crystallise, the colours will start to fade, and the texture will change. You can still eat it, but it won’t remain quite as beautiful.

Does my choice of colour limit the choice of flavour?

No. Any colour with any flavour. They are separate processes. Just remember that each batch will be a single flavour and colour scheme choice.

Can Sticky deliver anywhere? Overseas?

Yes. Cost of the candy is the same, but delivery charges will change. Send an enquiry through and we will give you a quote. Sticky also has outlets now in Australia, USA, Mexico, Singapore, Malaysia, Hong Kong and Cambodia. You can get all their details on our Contact Us pages

Do the lollies contain Gluten?

No. They are 100% Gluten Free. They are made with GLUCOSE which is derived from wheat, but contain 0% Gluten.

When should I order my Wedding lollies?

As a general rule, for a wedding or event we recommend ordering your lollies at least 4-6 weeks before the event. This will ensure that you have the lollies in plenty of time.

We will of course always try and squeeze in any rush order :) Just ask us and we can help!