We are LIVE STREAMING our candy making on facebook and instagram @stickylollies.

Frequently Asked Questions

This is where you’ll find answers to your frequently asked candy questions. Read below for helpful information and tips about ordering your candy, creating custom made candy, candy delivery and our famous Sticky live shows.

Online Orders

Restock Dates and Times

2022 Restocks Begin:

7 January 2022: 10am AEDT

We restock our online store every week at www.sticky.com.au at the following times. 

10am Friday Sydney Australian Eastern Daylight Time

I'm not in Australia. What time is that for me?

There are a lot of websites where you can check what time that is for you and below are some options.

USA Restock Times
EasternCentralMountainPacific
Thursday 8pmThursday 7pmThursday 6pmThursday 5pm


Canada Restock Times
Newfoundland
(NST)
AtlanticEasternCentralMountainPacific
Thursday 9.30pmThursday 89pmThursday 8pmThursday 7pmThursday 6pmThursday 5pm


UK Restock Times
Friday 1am


New Zealand Restock Times
NZSTCHAST
Friday 12pmFriday 12.45pm

What will be available in next restock?

We Restock our website on Fridays at 10am (Sydney Time!)


We have recently updated our website and you can see see what will be available by clicking here


This list will be update by Thursday 5.30pm (Sydney Time)


Order Tips and Tricks

Ordering can be a little tricky so here are a few tips and tricks.

Here are a few shopping tips to make like a bit easier

  • Create an account
  • Sign in with your account about 10 minutes before the restock time
  • Select the “In Stock” filter (this should automatically be pre-set)
  • Products are added on by one. KEEP REFRESHING THE SCREEN and you will see the products become available one by one and you can add to your cart.
  • Your cart will hold your order for 10 Minutes from the last time you update your cart. Make sure you check out within this time frame otherwise your order will be released back to the online store.

We do get a lot of traffic to our site and it can get overloaded. We appreciate your patience.

Can we combine orders from online sales?

Unfortunately it is not possible to combine orders from an online sale. When you are ordering online please ensure that you have everything that you want in the same shopping cart. If you split your order you will be charged twice for shipping.


Can I preorder?

At the moment we cannot take preorders for candy. We simply do not have enough stock to be able to do this. You need to order when we restock our website. See the FAQ above for more information.

Custom Candy Orders

Custom Candy Lead Time and Blockout dates

Our lead time is approximately 3-6 weeks. This changes seasonally and can be even longer the closer we get to Christmas

We are currently booked out for custom made candy until July 2022.



Custom Made Candy: What is the minimum quantity of candy if I want it customised?

The minimum batch size when provided in bulk kg bags is 8kg. 8kg is generally enough for most events. Just get in touch and we can help you with quantities.

Can I package it myself?

We love it when you package it yourself. Please remember that there are no preservatives in what we do and that the lollies do need to be packed into something airtight. There are some beautiful packaging options out there, but if they aren’t completely airtight, make sure the lollies go into a small bag or similar airtight container first.

Are the packaging options on the Pricing and Packaging page my only choices?

No. We are just about infinitely flexible. Some jars, some bags, half this, half that. Whatever you think you might need, just get in contact and we’ll make it happen. If you don’t need it all packaged, we’ll provide the remainder to you in 1kg bags at no cost.

What happens when I submit an online inquiry for custom made lollies?

Once you submit your inquiry we will contact you to discuss what you need. Nothing is confirmed, and you are not required to pay for anything when your inquiry is submitted. We believe that speaking with you in person is the only way to make sure we know exactly what you want. Even if you have no idea what you want, send us your contact details and one of our team will contact you shortly to discuss how best to make you a little sticky.

Delivery Information

Delivery Information: Delivery Costs

For our online store delivery costs are below.

Australia

Delivery within Australia is AUD$10.00 flat rate

International

International freight costs are based on weight. When you have items in your cart delivery costs will displayed before your decide to purchase.

International delivery starts from..
AUD$21.00 for the USA

AUD$25.00 for the UK/Europe

AUD$21.00 for Canada

AUD$15.00 for NZ

Where can we deliver to?

Custom Made Candy

For Custom made candy, we can delivery all over the world. The cost of the candy is the same, but delivery charges will change. 

Online Store

Our online shipping cart will currently accept orders from the  countries below

*** UPDATE- 6 January 2022*** . Deliveries to Ireland from Australia are currently suspended.

Sticky also has stores now in Australia, USA, Mexico, Singapore, Malaysia, Hong Kong and Cambodia. 



Christmas Delivery - Order cut off dates

Christmas Order Cut Off Date
To receive your order by Christmas please place an order by the following dates below.

We cannot guarantee Christmas delivery, however if you place your order by these dates it will give your order the best chance.

Lollies still taste delicious after Christmas!

For Christmas Delivery Please Order By:
Australia East Coast
12 December 2021
Australia West Coast and NT
8 December 2021
New Zealand
3 December 2021
USA
27th November 2021
Canada21st November 2021
UK21st November 2021
Europe
21st November 2021







Delivery Times and Freight Information

Freight is despatched using Australia Post Standard Service.

Once we receive your order we try to despatch Australian orders within 5 business days and international orders within 6 business days.

Delivery time frame estimates with Australia Post Standard Service are below.

Please know that these are estimates only. COVID has seriously impacted freight times around the globe.

Freight Time Estimates
Australia2 -12 business days
Canada10 - 21 business days
Europe10 - 21 business days
New Zealand6 -12 business days
United Kingdom10 - 21 business days
United States10 - 21 business days




International Duties and Taxes

DUTIES AND TAXES

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.


Sticky does not have any responsibility on these additional charges that may apply.
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of Australia), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.


If a product is seized and destroyed by the customs, or returned to Australia, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to Sticky

Delivery Issues (Lead times and Damage)

Deliveries worldwide are currently experiencing delays.. We will do our best to resolve all issues with our freight partners. However please be aware that lead times are extended at the moment.

Damage During Transit

We take the upmost care to ensure that your candy leaves our hands packed to endure normal transit. Your order will always leave us in pristine condition. However delivery is beyond our control and we are not responsible for damage caused in transit.

Live Shows

Live Candy Making Shows: Where and when?

We make candy live in our store in The Rocks 7 days a week. Anyone is welcome to drop in and watch. We would love to see you there.

For those who cannot make it into the store we live stream our candy making. Below are the times that we aim for. Please be aware that as this is a live show the times may vary slightly as we wait for our sugar to boil. Any major delays or cancellations will be notify through our facebook page @stickylollies

Addresses for our Social Media Platforms are

Facebook:     @stickylollies

Instagram:     @stickylollies

Youtube:        @stickysydney

TikTok:           @stickyaustralia


Live Stream Time
All times in Australian Daylight Time
Live Stream Platform
10.30am FridayFacebook
12pm FridayTik Tok


10.30am SaturdayFacebook 
12pm SaturdayTikTok
2pm SaturdayYou Tube


10.30am SundayInstagram 
12pm SundayInstagram

Candy Information

Ingredients

Ingredients

Most of our candy contains the following ingredients. 

However there are exceptions below for Choc Filled Candy, Choc Filled Butterscotch and Butterscotch. For these ingredients please see the table below

How is Sticky ensuring food safety during the novel coronavirus crisis?

Sticky is committed to world's best practise in the safe, hygienic preparation of food, particularly in this current climate. We welcome your questions or feedback at any time. Below is a list of just some of the ways we are working to make sure what we do is safe at all times.

We are guided in the current climate by the following important NSW and Australian Government resources on Food Safety and Health.

https://www.health.nsw.gov.au/Infectious/alerts/Pages/coronavirus-faqs.aspx#2-3

https://www.foodstandards.gov.au/consumer/safety/Pages/NOVEL-CORONAVIRUS-AND-FOOD-SAFETY.aspx

Equipment is cleaned and sterilised at the beginning of each day, between production runs, and at the end of day.

Staff wear personal protective equipment at all times during production, including two (2) layers of gloves, to ensure that the candy is never touched by human hand.

Staff with hair of any length must wear protective headgear or have hair tightly bound.

In regular operation, our work, although visible to the public, is carried out behind 1.5m sneeze glass and customers are never within 1.5m of our production process.

For the duration of the current restrictions, our 60sqm premises is limited to no more than 6 people, including staff. We are urging people not to visit our premises during this period except for collections, and to phone ahead when they do. We  have markings on the floor indicating safe distances for visitors in compliance with the current advice.

We do not currently accept cash transactions of any kind. All payments must be made by card or Direct Transfer.

We maintain a rigorous protocol of hand washing, on any entrance to our premises, and a minimum of 6 thorough washings per day throughout the day, monitored through a written compliance form.

Staff who exhibit symptoms of discomfort or illness at any time are to be immediately placed on  sick leave and removed from the premises.

Our product is stored in individual, heat-sealed bags to ensure zero risk of contamination.

Our product is cooked to over 150 degrees celsius, and is of extraordinarily low risk of any form of microbiological contamination.

Our packaging process is designed to ensure that the risk of contact between human skin and the finished product is minimised.

Policies, practises and training are reviewed regularly to ensure staff compliance and the maintenance of standards.

As part of the conditions of their employment, all our staff are expected to maintain rigorous social distancing in compliance with the instructions of the authorities outside of the workplace, and encouraged strongly to isolate themselves completely wherever possible.

The European Food Safety Authority (EFSA) has released a statement saying that food is not a likely source or route of transmission of the virus.

We do not currently wear face masks during production. According to NSW Health and the Clinical Health Commission, "face asks are not recommended for the general population. People who have symptoms and might be infected with COVID-19 are required to stay in isolation at home and should wear a surgical face mask when in the same room as another person and when seeking medical advice to reduce the risk of transmitting COVID-19 to anyone else. Health care workers who are caring for patients with suspected COVID-19 should use appropriate personal protective equipment to protect themselves against COVID-19".

We are reviewing Best Practice Guidelines and the instructions of Authorities daily to ensure that we are up to date with the latest advice in a fast changing environment. Should any of the guidelines change, so will our practises.

Is there an expiry date on the Candy?

Yes. Although it is a wonderful preservative, the nature of sugar is that it wants to be a crystal. After about 6 months from the date you receive the candy, the candy will begin to crystallise, the colours will start to fade, and the texture will change. You can still eat it, but it won’t remain quite as beautiful.

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