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Delivery Information

Christmas Holiday Orders 

Our online store will be open during the Christmas period 20 December 2023 to 7 January 2024, however orders placed during this time will start shipping from the 8th of January 2024.


Christmas Order Cut Off Date
To receive your order by Christmas please place an order by the dates in the tables below.

We cannot guarantee Christmas delivery (some things are beyond our control) however if you place your order by these dates you should receive your orders by Christmas

Lollies still taste delicious after Christmas!

Australia: Christmas Order Cut-Off Dates

StateFinal Date to place order for Christmas Delivery
NSW13 December 2022
ACT12 December 2022
VIC12 December 2022
QLD12 December 2022
SA12 December 2022
WA11 December 2022
TAS12 December 2022
NT7 December 2022


International: Christmas Order Cut-Off Dates

Region
Final Date to Place order for Christmas Delivery
USA21 November 2022
Canada28 November 2022
New Zealand28 November 2022
United Kingdom28 November 2022
Europe21 November 2022
South America14 November 2022
Israel14 November 2022
Asia21 November 2022
Middle East14 November 2022



AUSTRALIA Online Shopping Cart Orders

Australian orders are generally completed and dispatched within four (4) BUSINESS days of receipt of the order.

Shopping cart orders are sent with Australia Post standard service. Once your order has been sent, you will receive notification via email of the status of your delivery, with a tracking number so that you can follow it's progress online.

If you have any questions about the status of your delivery that you are unable to resolve via the Australia Post tracking system, contact us at any time via email and we will endeavour to follow through on your delivery as soon as possible.


INTERNATIONAL Online Shopping Cart Order 

International order are despatch within six (6) BUSINESS days of receipt of the order with Australia post Standard Parcel Service.  Delivery time estimates are below, however please please be aware that there are currently major international delivery disruptions and the times below are only a guide.


Delivery Estimates with Australia Post Standard Service
Canada10-21 Business days
New Zealand6-12 Business Day
United Kingdom9-21 Business Days
United States10-21 Business Days
Europe9-21 Business Days



Duties and Taxes

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
Such charges are not included in our product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.


Sticky does not have any responsibility for these additional charges that may apply.
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of Australia), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.


If a product is seized and destroyed by the customs, or returned to Australia, we will NOT be responsible for the losses, product, or shipping refunds. It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to Sticky


Damage During Transit

We take the upmost care to ensure that your candy leaves our hands packed to endure normal transit. However delivery is beyond our control and we are not responsible for damage caused in transit.


All customised orders and orders over 8kg are sent within Australia via a courier service or Australia Post. Delivery to Australian Metropolitan areas are generally delivered within two working days from the date of dispatch. If your delivery is being sent to a rural or regional area, please contact us to determine expected delivery times.

All care is taken to ensure that deliveries are packed in such a way as to minimise the potential for damage, however, Sticky can take no responsibility for loss or damage that occurs as the result of negligence on the part of our delivery service providers.



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