Once you submit your inquiry we will contact you to discuss what you need. Nothing is confirmed, and you are not required to pay for anything when your inquiry is submitted. We believe that speaking with you in person is the only way to make sure we know exactly what you want. Even if you have no idea what you want, send us your contact details and one of our team will contact you shortly to discuss how best to make you a little sticky.

No. We are just about infinitely flexible. Some jars, some bags, half this, half that. Whatever you think you might need, just get in contact and we’ll make it happen. If you don’t need it all packaged, we’ll provide the remainder to you in 1kg bags at no cost.

2024 Christmas Order Cut Off Date

To ensure the best possible change of receiving your order by Christmas please place an order by the dates in the tables below.

We cannot guarantee Christmas delivery (some things are beyond our control) however if you place your order by these dates you should receive your orders by Christmas.

Lollies still taste delicious after Christmas!

Australia: Christmas Order Cut-Off Dates

International: Christmas Order Cut-Off Dates

Please note: These cut off dates have been provided by postal carriers but are not guaranteed. We will ensure our best to get orders out as quickly as possible and before cut off dates but please keep in mind that there may be delays in dispatch times due to peak online sales period.

As this is a busy time of the year, we always recommend placing your order even before the above dates. Deliveries may be affected by factors beyond our control such as postal disruptions, significant weather events, customs delays or other reasons.

** Please note that there may not be candy making happening each day due to limited staff on Public Holidays. We recommend calling the store in the morning of your visit to check if you want to find out.

We restock our online store every week at www.sticky.com.au at the following times. 

10am Friday Sydney Australian Eastern Daylight Time

I'm not in Australia. What time is that for me?

There are a lot of websites where you can check what time that is for you and below are some options.

We Restock our website on Fridays at 10am (Sydney Time!)

We have recently updated our website and you can see see what will be available by clicking here

This list will be updated each Thursday by 5.30pm (Sydney Time)

Ordering can be a little tricky so here are a few tips and tricks.

Here are a few shopping tips to make like a bit easier

• Create an account (Creating an account will mean you can access all your orders, including their status & tracking numbers once dispatched!)
• Sign in with your account about 10 minutes before the restock time
• Select the “In Stock” filter (this should automatically be pre-set)
• Add the items you would like to your cart
• Your cart will hold your order for 30 Minutes from the last time you update your cart. Make sure you check out within this time frame otherwise your order will be released back to the online store.
• Please ensure you check your cart items before you confirm your order as orders/products can not be changed once your order has been placed.
• Sticky is not responsible for parcels that are shipped to an incorrect address that was entered at checkout by the customer.
  Please check your shipping address on your order confirmation email right away and if any mistakes please email us at [email protected] so we can try to fix your address ASAP as once your order has been picked we are not able to make any address changes to it.
• Keep an eye on your junk / spam mail folders for your "Order Confirmation" email and your "Shipped" emails. If you have an account, you can also access these and your tracking by logging into your account!

Please do not call our retail store with any questions or issues as they sadly will not be able to help, please email us directly at [email protected] and include your order number in the subject line and we will get back to you within 2 business days.

Freight is despatched using Australia Post Standard Service.

Once we receive your order we try to dispatch orders within 5 business days (business days do NOT include weekends or public holidays).
This excludes if your order contains a Pre-Order item. If you order a Pre-Order item, your entire order will be held until the Pre-Order item is ready for dispatch and your order will then be dispatched. The Pre-Order item product description will contain information on when we expect dispatch to START for orders containing that item. If you need your other items sooner we recommend placing seperate orders for those items and your Pre-Order item.
Please Note: This timeframe may be slightly longer during sales or peak periods.

Delivery time frame estimates with Australia Post Standard Service are below.

Please know that these are estimates only. COVID has seriously impacted freight times around the globe.

Shipping costs are based on weight, size and exact shipping location. When you have items in your cart delivery costs will displayed before you decide to purchase & make payment. The cost will increase according to the weight, so adding OR removing items may affect the shipping costs. Please ensure you check these BEFORE you make your payment and confirm your order.

For any other country/locations not listed above, simply add your items to your cart to see the shipping costs 😊

Please keep an eye on your junk mail/spam mail folders for your "Shipped" email as it will likely go there. If you have not received it after 7 business days (Mon-Fri excluding any weekends or public holidays) since ordering please email us at [email protected]

Damage During Transit

We take the upmost care to ensure that your candy leaves our hands packed to endure normal transit. Your order will always leave us in pristine condition. However delivery is beyond our control and we are not responsible or liable for damage caused in transit.

"My package says delivered but I didn't receive it"

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive - oops! Your package will most likely be delivered within a few days but it's great to check with your neighbours, around your properly and/or post office for more information in the meantime!

If you do not receive your order in a couple of days after it being marked as delivered and you have checked with your neighbours and around your property, please contact your local postal service with your tracking number and lodge an inquiry with them.

"My International Tracking Is Not Updating"

We're so sorry for the delay with your parcel! Although tracking does not always indicate this, we can assure you that your parcel is still in transit to you.
Please note that international orders typically take up to 21 full business days to be delivered (please see our "Online Orders Delivery Times & Freight Information" tab for more accurate timeframes based on your location. Business days do not include weekends, or public holidays.

We do our best to ship orders to you as quickly as possible. Depending on your location, your order may take longer than 21 business days for delivery due to postal service delays, civil unrest, COVID 19 restrictions, and other issues beyond Sticky's control.

In the meantime here are some things that might help you locate your parcel:

If tracking indicates that your package is in your destination country, please use your local postal service online tracking, as it may have more accurate tracking information. Simply use the same tracking number we provided you in your "Shipped" email (or on your online account).

If tracking indicates that your package is still in Australia, or is currently in transit, please be patient! Typically international orders do get delivered within 21 business days, however your package may be delayed by customs, or may simply be missing a scan.

If you have waited the full 21 business days and still have not received your order, please contact us at [email protected] with your order number! Please note, we are unable to assist you further with your order until after the 21st business day. (Remember, Business days do not include weekends, or holidays).
Please do not call our retail store with any questions or issues as they sadly will not be able to help, please email us directly at [email protected] where we will get back to you within 2 business days.

"How do I track the delivery of my order?"

Yay, you are so close to receiving your lollies! Once your order ships, you will receive a "Shipped" email with a tracking number that you can use to follow your parcels journey to you.

If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

Once your parcel has arrived in your destination country, we recommend using your local postal service online tracking, as it may have more accurate tracking information. Simply use the same tracking number we provided you in your "Shipped" email (or on your online account).

Sadly once an order has been placed we are not able to make any product changes at all to your order.

If there is a problem with an address, please send us an email straight away ([email protected]) so we can try and fix this for you.
Please note: Once your order has been picked & packed for dispatch, we are not able to make any address changes so please email us right away, and keep an eye on your junk/spam mail folders for our reply as we will need to you confirm some details before we make the change. 

Once you have placed an online order through our shop we start to process it for shipping.

Once the order has been booked for shipping and has a tracking number assigned we cannot cancel or refund the order.
To request a cancellation, please email us at [email protected]

If you contact us regarding a refund after we have processed the order for shipping and we cannot cancel or refund the order.

If you would like to cancel the order before a tracking number has been assigned we will charge a AUD$10.00 administration fee. This covers the cost of our merchant provider penalties and our time. This will be deducted from total that you are refunded. 
Please note: Emailing us does NOT confirm it will be cancelled, we will confirm in writing via email if we are able to cancel your order and provide a refund (minus the AUD$10.00 administration fee).

Please note that you may also be charged a fee from your merchant provider for refunds.

Unfortunately it is not possible to combine orders from an online sale. When you are ordering online please ensure that you have everything that you want in the same shopping cart. If you split your order you will be charged twice for shipping.

At the moment we cannot take preorders for candy. We simply do not have enough stock to be able to do this. You need to order when we restock our website. See the FAQ above for more information.

We may occasionally have special product available for "PRE ORDER" which will say in the product name and product description. There will also be an approx dispatch date. Please note that if you order a PRE ORDER item, your entire order will be dispatched together once the item is ready for shipping.

Items listed as PRE ORDER are the only items available as a Pre Order.

Incorrect Orders / Order Issues

We take the upmost care to ensure that your order is correct and that your candy leaves us in pristine condition. However we are human, and sometimes issues can arise. If there is an issue with your order once you received it, please email us photos of everything you received, the problem and your order number in the subject line to [email protected] so we can help you!

Damage During Transit

We take the upmost care to ensure that your candy leaves our hands packed to endure normal transit. Your order will always leave us in pristine condition. However delivery is beyond our control and we are not responsible or liable for damage caused in transit.

Return To Sender (RTS) Parcels

Sticky is not responsible for parcels that are shipped to an incorrect address that was entered at checkout by the customer.
Please check your shipping address on your order confirmation email immediately after placing your order to ensure it is correct and if there are any mistakes please email us at [email protected] so we can fix your address ASAP. Once your order has been picked we are not able to make any address changes to it.

It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to Sticky (RTS).

Please do not call our retail store with any questions or issues as they sadly will not be able to help, please email us directly at [email protected] and include your order number in the subject line and we will get back to you within 2 business days.

Click & Collect is offered for all online orders free of charge. Click & Collect orders are to be collected from our store in The Rocks (Sydney, Australia). Please ensure you are able to collect from the store location before placing your order.
There is an approx 10 day turn around time for Click & Collect orders, as your order will need to be sent to the store for collection once it has been picked & packed in our warehouse. You will be asked to select a REQUESTED pick up date at checkout, and this will not be able to be earlier than 10 days from the date of placing your order. Please note this is a requested pick up date, but is not guaranteed. Please note: If your order contains a Pre Order item, the turn around time is 10 days from the expected dispatch date of that pre-order item.

Once your order has been picked and is ready to be sent to the store, our dispatch team will send you an email with a date that your order will be in store ready for collection from. 
This will be a seperate email than your order confirmation email. Please keep an eye on your junk mail as the email will likely go there.
Your order will then be able to be collected from our store anytime from that date onwards. Please do not go to the store before receiving the emailed date.

If you have not received an email from our dispatch team by 2 days before your requested pick up date, please email us at [email protected] where we will be able to assist you.

We will hold a click and collect order for 8 weeks from the collection date. Any orders not collected by this time will be deemed abandoned and returned to warehouse. No refunds will be given for orders not collected.

2024 Christmas Order Cut Off Date

To ensure the best possible change of receiving your order by Christmas please place an order by the dates in the tables below.

We cannot guarantee Christmas delivery (some things are beyond our control) however if you place your order by these dates you should receive your orders by Christmas.

Lollies still taste delicious after Christmas!

Australia: Christmas Order Cut-Off Dates

International: Christmas Order Cut-Off Dates

Please note: These cut off dates have been provided by postal carriers but are not guaranteed. We will ensure our best to get orders out as quickly as possible and before cut off dates but please keep in mind that there may be delays in dispatch times due to peak online sales period.

As this is a busy time of the year, we always recommend placing your order even before the above dates. Deliveries may be affected by factors beyond our control such as postal disruptions, significant weather events, customs delays or other reasons.

Our lead time is approximately 2-4 weeks. This changes seasonally and can longer the closer we get to Christmas. If you have any questions just send an email to [email protected] and we can assist. We will always squeeze an order in if humanly possible :)

The minimum batch size when provided in bulk kg bags is 8kg. 8kg is generally enough for most events. Just get in touch and we can help you with quantities.

We love it when you package it yourself. Please remember that there are no preservatives in what we do and that the lollies do need to be packed into something airtight otherwise the lollies will become sticky. There are some beautiful packaging options out there, but if they aren’t completely airtight, make sure the lollies go into a small bag or similar airtight container first.

No. We are just about infinitely flexible. Some jars, some bags, half this, half that. Whatever you think you might need, just get in contact and we’ll make it happen. If you don’t need it all packaged, we’ll provide the remainder to you in 1kg bags at no cost.

Once you submit your inquiry we will contact you to discuss what you need. Nothing is confirmed, and you are not required to pay for anything when your inquiry is submitted. We believe that speaking with you in person is the only way to make sure we know exactly what you want. Even if you have no idea what you want, send us your contact details and one of our team will contact you shortly to discuss how best to make you a little sticky.

"My package says delivered but I didn't receive it"

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive - oops! Your package will most likely be delivered within a few days but it's great to check with your neighbours, around your properly and/or post office for more information in the meantime!

If you do not receive your order in a couple of days after it being marked as delivered and you have checked with your neighbours and around your property, please contact your local postal service with your tracking number and lodge an inquiry with them.

"My International Tracking Is Not Updating"

We're so sorry for the delay with your parcel! Although tracking does not always indicate this, we can assure you that your parcel is still in transit to you.
Please note that international orders typically take up to 21 full business days to be delivered (please see our "Online Orders Delivery Times & Freight Information" tab for more accurate timeframes based on your location. Business days do not include weekends, or public holidays.

We do our best to ship orders to you as quickly as possible. Depending on your location, your order may take longer than 21 business days for delivery due to postal service delays, civil unrest, COVID 19 restrictions, and other issues beyond Sticky's control.

In the meantime here are some things that might help you locate your parcel:

If tracking indicates that your package is in your destination country, please use your local postal service online tracking, as it may have more accurate tracking information. Simply use the same tracking number we provided you in your "Shipped" email (or on your online account).

If tracking indicates that your package is still in Australia, or is currently in transit, please be patient! Typically international orders do get delivered within 21 business days, however your package may be delayed by customs, or may simply be missing a scan.

If you have waited the full 21 business days and still have not received your order, please contact us at [email protected] with your order number! Please note, we are unable to assist you further with your order until after the 21st business day. (Remember, Business days do not include weekends, or holidays).
Please do not call our retail store with any questions or issues as they sadly will not be able to help, please email us directly at [email protected] where we will get back to you within 2 business days.

"How do I track the delivery of my order?"

Yay, you are so close to receiving your lollies! Once your order ships, you will receive a "Shipped" email with a tracking number that you can use to follow your parcels journey to you.

If you have an account with us, you can also access the tracking number for your order there, once it becomes available. You can locate this information under your Account Details, where your full order history is accessible.

Once your parcel has arrived in your destination country, we recommend using your local postal service online tracking, as it may have more accurate tracking information. Simply use the same tracking number we provided you in your "Shipped" email (or on your online account).

For our online store delivery costs are below.

Australia

Delivery within Australia is based on weight and location and starts at AUD$10.00. We offer FREE SHIPPING on all orders AUD$150 and over!

Shipping costs are based on weight, size and exact shipping location. When you have items in your cart delivery costs will displayed before you decide to purchase & make payment. The cost will increase according to the weight, so adding OR removing items may affect the shipping costs. Please ensure you check these BEFORE you make your payment and confirm your order.

International

International shipping costs are based on weight, size and exact shipping location. When you have items in your cart delivery costs will displayed before you decide to purchase & make payment. The cost will increase according to the weight, so adding OR removing items may affect the shipping costs. Please ensure you check these BEFORE you make your payment and confirm your order.

We offer FREE SHIPPING on all orders AUD$150 and over!

For any other country/locations not listed above, simply add your items to your cart to see the shipping costs 😊

Freight is despatched using Australia Post Standard Service.

Once we receive your order we try to dispatch orders within 5 business days (business days do NOT include weekends or public holidays).
This excludes if your order contains a Pre-Order item. If you order a Pre-Order item, your entire order will be held until the Pre-Order item is ready for dispatch and your order will then be dispatched. The Pre-Order item product description will contain information on when we expect dispatch to START for orders containing that item. If you need your other items sooner we recommend placing seperate orders for those items and your Pre-Order item.
Please Note: This timeframe may be slightly longer during sales or peak periods.

Delivery time frame estimates with Australia Post Standard Service are below.

Please know that these are estimates only. COVID has seriously impacted freight times around the globe.

Please keep an eye on your junk mail/spam mail folders for your "Shipped" email as it will likely go there. If you have not received it after 7 business days (Mon-Fri excluding any weekends or public holidays) since ordering please email us at [email protected]

Damage During Transit

We take the upmost care to ensure that your candy leaves our hands packed to endure normal transit. Your order will always leave us in pristine condition. However delivery is beyond our control and we are not responsible or liable for damage caused in transit.

Custom Made Candy

For Custom made candy, we can delivery all over the world. The cost of the candy is the same, but delivery charges will change. 

Online Store

Our online shipping cart will currently accept orders from the  countries below:

***UPDATE*** 22nd April 2024: Deliveries to Brazil from Australia are currently suspended, we apologise for this inconvenience.
***UPDATE*** 13th November 2023: Deliveries to Israel from Australia are currently suspended, we apologise for this inconvenience.

Sticky also has stores now in Australia, USA, Mexico, Singapore, Malaysia, and Cambodia. 

DUTIES AND TAXES

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination.
Such charges are not included in the product price or shipping and handling cost. These charges are the buyer’s responsibility as we are only charging the transportation fee for your order.

Sticky does not have any responsibility on these additional charges that may apply.
The buyer is responsible for obtaining information regarding their country’s laws, regulations, and restrictions that may apply when purchasing our products. By placing an international order (shipping outside of Australia), the buyer is responsible for abiding by their country’s laws, regulations, and restrictions.

If a product is seized and destroyed by the customs, or returned to Australia, we will NOT be responsible for the losses, product, or shipping refunds.

It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to Sticky.

Deliveries worldwide are currently experiencing delays.. We will do our best to resolve all issues with our freight partners. However please be aware that lead times are extended at the moment.

Damage During Transit

We take the upmost care to ensure that your candy leaves our hands packed to endure normal transit. Your order will always leave us in pristine condition. However delivery is beyond our control and we are not responsible or liable for damage caused in transit.

Return To Sender (RTS) Parcels

Sticky is not responsible for parcels that are shipped to an incorrect address that was entered at checkout by the customer.
Please check your shipping address on your order confirmation email immediately after placing your order to ensure it is correct and if there are any mistakes please email us at [email protected] so we can fix your address ASAP. Once your order has been picked we are not able to make any address changes to it.

It is the buyer's responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to Sticky (RTS).

Please do not call our retail store with any questions or issues as they sadly will not be able to help, please email us directly at [email protected] and include your order number in the subject line and we will get back to you within 2 business days.

2024 Christmas Order Cut Off Date

To ensure the best possible change of receiving your order by Christmas please place an order by the dates in the tables below.

We cannot guarantee Christmas delivery (some things are beyond our control) however if you place your order by these dates you should receive your orders by Christmas.

Lollies still taste delicious after Christmas!

Australia: Christmas Order Cut-Off Dates

International: Christmas Order Cut-Off Dates

Please note: These cut off dates have been provided by postal carriers but are not guaranteed. We will ensure our best to get orders out as quickly as possible and before cut off dates but please keep in mind that there may be delays in dispatch times due to peak online sales period.

As this is a busy time of the year, we always recommend placing your order even before the above dates. Deliveries may be affected by factors beyond our control such as postal disruptions, significant weather events, customs delays or other reasons.

We make candy live in our store in The Rocks 7 days a week. Anyone is welcome to drop in and watch. We would love to see you there.

For those who cannot make it into the store we live stream our candy making. Below are the times that we aim for. Please be aware that as this is a live show the times may vary slightly as we wait for our sugar to boil. Any major delays or cancellations will be notify through our facebook page @stickylollies

Addresses for our Social Media Platforms are

Facebook:     @stickylollies

Instagram:     @stickylollies

Youtube:        @stickysydney

TikTok:           @stickyaustralia

Ingredients

Most of our candy contains the following ingredients:

However there are exceptions below for Choc Filled Candy, Choc Filled Butterscotch,Butterscotch, Bisccoff, Sherbet Fizz, Honeycomb and Sugar Free.
For these ingredients please see the information below:

Choc-Filled Pillows

Butterscotch Pillows

Choc-Filled Butterscotch Pillows

Sugar Free Rock

Honeycomb

Sherbet Fizz

Biscoff Filled

Chilli Lime Mix

Yes. Although it is a wonderful preservative, the nature of sugar is that it wants to be a crystal. After about 6 months from the date you receive the candy, the candy will begin to crystallise, the colours will start to fade, and the texture will change. You can still eat it, but it won’t remain quite as beautiful.

Sticky is committed to world's best practise in the safe, hygienic preparation of food, particularly in this current climate. We welcome your questions or feedback at any time. Below is a list of just some of the ways we are working to make sure what we do is safe at all times.

We are guided in the current climate by the following important NSW and Australian Government resources on Food Safety and Health.

https://www.health.nsw.gov.au/Infectious/alerts/Pages/coronavirus-faqs.aspx#2-3

https://www.foodstandards.gov.au/consumer/safety/Pages/NOVEL-CORONAVIRUS-AND-FOOD-SAFETY.aspx

Equipment is cleaned and sterilised at the beginning of each day, between production runs, and at the end of day.
Staff wear personal protective equipment at all times during production, including two (2) layers of gloves, to ensure that the candy is never touched by human hand.
Staff with hair of any length must wear protective headgear or have hair tightly bound.

In regular operation, our work, although visible to the public, is carried out behind 1.5m sneeze glass and customers are never within 1.5m of our production process.

We maintain a rigorous protocol of hand washing, on any entrance to our premises, and a minimum of 6 thorough washings per day throughout the day.

Staff who exhibit symptoms of discomfort or illness at any time are to be immediately placed on sick leave and removed from the premises.

Our product is stored in individual, heat-sealed bags to ensure zero risk of contamination.
Our product is cooked to over 150 degrees celsius, and is of extraordinarily low risk of any form of microbiological contamination.
Our packaging process is designed to ensure that the risk of contact between human skin and the finished product is minimised.

Policies, practises and training are reviewed regularly to ensure staff compliance and the maintenance of standards.

The European Food Safety Authority (EFSA) has released a statement saying that food is not a likely source or route of transmission of the virus.

We do not currently wear face masks during production. According to NSW Health and the Clinical Health Commission, "face asks are not recommended for the general population. People who have symptoms and might be infected with COVID-19 are required to stay in isolation at home and should wear a surgical face mask when in the same room as another person and when seeking medical advice to reduce the risk of transmitting COVID-19 to anyone else. Health care workers who are caring for patients with suspected COVID-19 should use appropriate personal protective equipment to protect themselves against COVID-19".

We are reviewing Best Practice Guidelines and the instructions of Authorities daily to ensure that we are up to date with the latest advice in a fast changing environment. Should any of the guidelines change, so will our practises.